Setting up global email address for your organization in Force.com

When you set up workflow to send out emails in Force.com platform, you can set the from address to a generic email address of the organization. For example, instead of your own email address you could use contact@yourcompany.com. 

To be able to set these standard email address as from email address, you first need to set it up using a feature called organization-wide address.

Go to Administration Setup -> Email Administration -> Organization-Wide Addresses. By clicking on the 'Add' button you can enter an email address. You can use this across all profiles or limit to only certain profiles to use as from address.

Once the email address is added, a verification email is sent to that email address. The verification email provides a link where you can go and verify the email address. Until the verification is done, platform keeps that email address in 'Verification Request Sent' status. Once the verification is done, status changes to 'Verified'.

You will be able to use any of the verified status organization-wide email addresses as from email address for email alerts.

Happy cloud computing using Salesforce!